SERVICES PROVIDED BY GURU IT

Break-Fix Plan

During our 25 years of operating in the IT industry we’ve seen many IT service providers offer inflexible support services to individuals and businesses. Due to this, many businesses find themselves struggling with their technology and experiencing dreaded downtime and frustration. That’s why we’ve created three different plans, the simplest of which is our Break-Fix Plan!</p> <p>Even if you don’t have a need for full-time IT specialists or ongoing support, you will sooner or later you will face an IT issue that no amount of Googling for a solution will solve. That’s where our Break-Fix Plan steps in! This option is what we affectionately term ‘Re-Active’, because we act on the issue and you only pay for the costs related to your ‘once-off’ issue.

Pre-Paid Plan

With our Pre-Paid Plan you can purchase a set amount of hours of expert IT Support time from GURU IT. This option allows you to buy hours upfront at discounted rates. Much like our Break-Fix Plan, this plan is also what we would call ‘Re-Active,’ meaning that we act on the issues at hand, solving them as quickly and efficiently as possible.</p> <p>You might be wondering what happens to the hours that go unused… Never fear! These aren’t lost – they are merely carried over into the new month. With us, you truly experience value for money!

General Services

We also offer you the advantage of general services. Here’s a snapshot of the general services that we offer, which will help you become acquainted with how we can assist you outside of our well formulated plans.<br /> Backups – Onsite, offsite, Hosted.<br /> Asset Tracking – Computer and Network.<br /> Consulting and Project Management.Disaster and Data Recovery.<br /> E-Mail, Anti-spam, Archiving, Hosted Exchange.<br /> Hardware and Software, Sales and Supply<br /> Internet Connectivity<br /> ADSL Solutions.<br /> Fibre.<br /> Wireless Broadband.<br /> GSM Solutions – Mobile Broadband<br /> Failover<br /> Office 365 – Deployment, Support.<br /> Google Apps – Deployment, Support.<br /> Rentals of Software and Hardware.<br /> Network – Deployment, Connectivity and Management.<br /> 3rd Party support – Pastel, Quickbooks, CAD Applications.<br /> Security – Audits, AV, Firewall and Internet usage monitoring.<br /> Server – File, AD, Print, NAS and Virtualization.<br /> Managed Services – Support and Maintenance Agreements.<br /> Hosting – Website, Collaboration, Email, Virtual Machines, Domain Management.<br />

Managed It Services

In addition to our ‘Re-Active’ plans, we also offer you the opportunity to ensure that your business benefits from a more proactive solution for your business’ IT needs with our Managed IT Services.</p> <p>Our Managed IT Services is proactive in nature and the result is that you get the advantage of so many more benefits. The least of these is because we will be able to provide IT managed services using a remote monitoring and management (RMM) platform. This allows us to continually monitor the health and performance of your IT network, supporting early detection and remediation of issues BEFORE any data loss or disruption to day-to-day business activities.</p> <p>Here’s a snapshot of the benefits of choosing this more pro-active approach:</p> <p>Peace of mind, knowing that your networks are always secure and operational with no surprises or unexpected expenses<br /> With a robust RMM platform we will be able to oversee your IT assets and network 24/7 and alerts us to a potential issue right away<br /> Eliminates business disruptions with a centralised dashboard which allows for a lot more remote diagnosis and remediation of the issue by one of our gurus<br /> You can take a more comprehensive look at the different levels, from Bronze all the way through to our Platinum package, to see what you can include with your Managed IT Plan below.

OUR CLIENTS

In addition to this offering we also pride ourselves on prioritising a positive customer service experience with our clients, believing that when you come to GURU IT, you come to build lasting relationships with a team who will always go the extra mile for you.

BRANDS WE WORK WITH

REASONS TO CHOOSE GURU IT

RELIABILITY

Reliability is one of the cornerstones of our business. We pride ourselves on our punctuality, our commitment to your needs, and our ability to become your go-to-guys for any of your IT requirements.

"STAATMAKER"

We are convinced that the reason why our clients love to work with us is because of our ‘staatmaker’ approach. We understand that IT is a crucial part of many businesses and therefore all of our solutions are guaranteed to become the very backbone of their success.

ENDURING SERVICE HISTORY

With over 25 years’ worth of experience, we have a tried and tested reputation of offering quick, long-term, effective solutions to our clients.

RELATIONSHIP-CENTRIC

As IT gurus, we are loyal, client-centric, and focused on building relationships with you. This is seen in how we listen to what you say and are able to provide solutions that actually fit your needs!

REAL VALUE

We pride ourselves on being able to offer you services and products that give you real value for money. One of our key differentiators is that we’re flexible, which is something that one of our clients in particular had something to say about below!

COMMITMENT

Many companies speak about “going the extra mile,” but do they do it? Well, we do! It’s a non-negotiable when you come to GURU IT: we will do what is best for you and your business, whether it means coming to your office or going above and beyond what is required with our solutions.