Are you not sure what package you need?

We know that most IT issues can be mitigated with regular maintenance and constant vigilance – but you may not always have the time to keep an eye on all of your infrastructure. That’s where we come in; we continuously monitor your IT environment.

We take a proactive approach to manging your IT infrastructure.

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Proactive VS Reactive

We take a proactive approach to manging your IT infrastructure.

Read more

Think about your motor vehicle. It has proactive sensors and warning lights that warn you about a host of critical things like Oil, Water, Overheating, Fuel, brakes. Tyre Pressure. Ontop of that is has a host of informational sensors and lights that brings your attention to what is happening in your vehicle and any areas of concern for instance leaving your lights on.

Imagine not having these sensors.

Computers and your IT Infrastructure shouldn’t bedifferent, if this sounds familiar you are on a costly reactive Break-Fix solution.

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Remote Monitoring and Management (RMM)

Benefits of RMM (Read more)

By having sensors, warning lights and notifications for your IT we are able to:

  • Have a clear picture of what is going on in your IT infrastructure.
  • Get warned about critical issues, and fix them.
  • Receive informational updates that needs action like your Antivirus is expiring soon.
  • Proactively act on issues before they can cause downtime.
  • A clear picture of your overall computer health
  • Inventory management and computer specification

Compare Support Plans

Take control of your IT and be proactive in their management with our flexable pricing plans to match any business type.

RMM Only
R300
excl vat

Pricing based on x 5 computers monthly

Support hours: None
RMM price per pc: R60
Non Discounted Hourly Rate: N/A
Plan Type: Per device
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RMM Block Hours
R1 300
excl vat

Pricing based on x 5 computers monthly

Support hours: 2.5 hours
RMM price per pc: R60
Non Discounted Hourly Rate: R400
Plan Type: Per device & per hour
Select plan Compare Plans
RMM Per Device
R4 400
excl vat

Pricing based on x 5 computers monthly

Support hours: Unlimited*
RMM price per pc: Free
Non Discounted Hourly Rate: Free
Plan Type: Per device
Select plan Compare Plans

Need a larger capacity?

Feel free to contact us

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RMM Pay Per Device Plan

This is our Most popular plan

You pay a set fee per month per computer all labor is included for the computers and any devices connect to the computers.

This also includes the Network infrastructure, including dealing with your ISP.

Benefits of RMM Pay Per Device Plan (Read more)

Features

“Pay Per Device MITS” covers all below labor hours FREE as part of fee per device:

  • Antivirus (not software licensing)
  • Backups (not software licensing)
  • Deployments.
  • Format, Reloads.
  • Installation and configuration.
  • Inventory, Hardware, Software.
  • Labor required to support all devices connected to computers are covered. (printers and so forth)
  • Maintenance of all devices quoted on.
  • Proposals for improvements and cost savings in IT.
  • Reports: System Health.
  • Network Infrastructure and all devices connected, dealing with ISP.

Benefits & Features:

  • Consistency.
  • Fixed monthly cost, monthly billing will only change if quantities of devices change.
  • Month to Month Contract, no Long term contracts.
  • 30 days notice.
  • No Call Out Fees.
  • Only pay for what you use.
  • Pay a single fee per device that covers all labor costs.
  • Phones and tablets are covered.
  • Proactive monitoring and resolution.
  • Quicker resolution times.
  • Quicker response times.
  • Remote Monitoring (RMM) Software loaded
  • Remote support software loaded
  • 2 Hour Emergency Response Time
  • 8 Hour standard response time.

Optional Extras:

  • E-mail management (creating accounts, resetting passwords, adding removing licenses)
  • E-mail Migration.
  • 3 rd party Support, install, deploy, deal with 3 rd parties (Pastel, Quickbooks, Caseware etc)
  • Upgrading of computers
  • Deploying MFA (Multi-Factor Authentication) on e-mail (POPIA compliance)

What is Included?
Link to Compare Plans
.
What is considered a device?

  • Computers and Servers
    Network (site location)
    Network Attached Storage (NAS)
    E-mail Subscription Maintenance (Optional)
    3 rd Party Support (Optional)

Are printers, switches, routers, firewalls etc considered as devices?
No, they are connected either to the network or computers and are covered FREE.

How does pricing work based on 5 computers monthly?
Payper Device per computer: R400 excl * 5 = R2 000
Pay per Device Network (Site): R400 excl +1 = R400
Total: R 2 400
Optional Pay Per Devcie E-mail management (R100 per 5 users)
Price including e-mail management R2 500

RMM Block Hours

This is our budget friendly support plan.

It is made up of support hours and RMM software so that we can be Proactive.
Choose the amount of support hours to fit your budget monthly.

The Block hours have different rates which you can see below.
Standard non discounted rate is R400 excl vat per hour.

The RMM software is billed per computer R60 excl vat and is kept separate from the Block hours but forms part of the Proactive package

Benefits of RMM (Read more)

“RMM Block Hours” includes the Remote monitoring and all features and benefits of RMM Only Plan.

  • Pro Active resolution.
  • Budget friendly you choose the amount of support hours to fit your budget.
  • Reduced Call Out Fees.
  • Hours not used are banked (roll over monthly) .
  • No Travel time charged.
  • 2 Hour response time for Emergencies
  • 8 Hours Standard Response.

What is Included?
The hours can be used for any it labour.

Link to Compare Plans

How it works:
The support plan is made up of 2 elements our RMM [link to RMM] Software and Block Hours [link to block hrs] purchased.

The RMM software is loaded on each computer you want covered and its charged per device, this allows us to proactively monitor the computers.

Block hours is made up of Maintenance hours to keep your site healthy and support hours for any other work to be done on your site.

How many Hours do I need?
Guru iT recommends purchasing half an hour per computer a month this will cover all maintenance and in generally most other support work required without running out of support hours.

We do not split the maintenance and support hours you purchase a set of block hours at a reduced rate and some of it will go towards monthly maintenance and the rest towards general support.

Hours purchased is banked over a 12-month rolling period, therefore if you are purchasing slightly more hours than what you need you can make use of discounted block rates and the hours left over
is banked.

You do not lose these banked hours.

How pricing works based on 5 computers monthly?
RMM software charge per computer monthly R60 excl vat x 5 computers = R300.

Block Hours we recommend half an hour per pc monthly: R400 * 2.5 HRS = R1000
(you will in all likelihood bank hours here that can be used for future work)

Total = R1300 monthly.

Block Hour Rates
Standard Hourly Rate R400.00
10 to 15 hours R381.00
16 to 20 hours R363.00
21 to 25 hours R346.00
26 to 30 hours R330.00
30 to 50 hours R315.00
50+ hours R300.00

Break-Fix

We offer ad-hoc support services for those once off upgrades or support.

We charge a flat rate of R600 excl vat for the 1st hour of support and call out.
After the 1 st hour we bill in half an hour increments at the rate of R200 excl vat per hour.

Read more about Break-Fix

If you are not vat registered, you can request for the billing to come from our secondary non-vat registered business.

All hardware supplied will still be invoiced from the vat-registered business.

We can also offer reduced support rates if our Engineers are willing to look at your equipment after hours or over a weekend, but this needs to be negotiated with us beforehand please.

RMM Only

This is Remote monitoring and management only.

If something needs attention we will let you know, you then purchase hours
from us to remedy it.

The cost is R60 excl per computer.

Read more about RMM Only

What is Included?

Link to Compare Plans

How does pricing work based on 5 computers monthly

There is a once of fee to make sure the Backups and Antivirus is installed and configured correctly R400 excl.

Monthly cost R60 excl * 5 = R 300

Pricing FAQ

What's the purpose of the trial period?

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Do I pay monthly or annually?

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Can I cancel at any time?

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Which methods of payment do you accept?

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Is VAT calculated in the price?

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Do you offer discounts?

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More questions?

Contact our customer team, we’re here to help.

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