IT Support Packages

Features

“Pay Per Device MITS” covers all below labor hours FREE as part of fee per device:

• Antivirus (not software licensing)
• Backups (not software licensing)
• Deployments.
• Format, Reloads.
• Installation and configuration.
• Inventory, Hardware, Software.
• Labor required to support all devices connected to computers are covered. (printers and so forth)
• Maintenance of all devices quoted on.
• Proposals for improvements and cost savings in IT.
• Reports: System Health.
• Network Infrastructure and all devices connected, dealing with ISP.

Benefits & Features:

• Consistency.
• Fixed monthly cost, monthly billing will only change if quantities of devices change.
• Month to Month Contract, no Long term contracts.
• 30 days notice.
• No Call Out Fees.
• Only pay for what you use.
• Pay a single fee per device that covers all labor costs.
• Phones and tablets are covered.
• Proactive monitoring and resolution.
• Quicker resolution times.
• Quicker response times.
• Remote Monitoring (RMM) Software loaded
• Remote support software loaded
• 2 Hour Emergency Response Time
• 8 Hour standard response time.

Optional Extras:

• E-mail management (creating accounts, resetting passwords, adding removing licenses)
• E-mail Migration.
• 3 rd party Support, install, deploy, deal with 3 rd parties (Pastel, Quickbooks, Caseware etc)
• Upgrading of computers
• Deploying MFA (Multi-Factor Authentication) on e-mail (POPIA compliance)

What is Included?
Link to Compare Plans
.
What is considered a device?

• Computers and Servers
  Network (site location)
  Network Attached Storage (NAS)
  E-mail Subscription Maintenance (Optional)
  3 rd Party Support (Optional)

Are printers, switches, routers, firewalls etc considered as devices?
No, they are connected either to the network or computers and are covered FREE.

How does pricing work based on 5 computers monthly?
Payper Device per computer: R400 excl * 5 = R2 000
Pay per Device Network (Site): R400 excl +1 = R400
Total: R 2 400
Optional Pay Per Devcie E-mail management (R100 per 5 users)
Price including e-mail management R2 500

“RMM Block Hours” includes the Remote monitoring and all features and benefits of RMM Only Plan.

• Pro Active resolution.
• Budget friendly you choose the amount of support hours to fit your budget.
• Reduced Call Out Fees.
• Hours not used are banked (roll over monthly) .
• No Travel time charged.
• 2 Hour response time for Emergencies
• 8 Hours Standard Response.

What is Included?
The hours can be used for any it labour.

Link to Compare Plans

How it works:
The support plan is made up of 2 elements our RMM [link to RMM] Software and Block Hours [link to block hrs] purchased.

The RMM software is loaded on each computer you want covered and its charged per device, this allows us to proactively monitor the computers.

Block hours is made up of Maintenance hours to keep your site healthy and support hours for any other work to be done on your site.

How many Hours do I need?
Guru iT recommends purchasing half an hour per computer a month this will cover all maintenance and in generally most other support work required without running out of support hours.

We do not split the maintenance and support hours you purchase a set of block hours at a reduced rate and some of it will go towards monthly maintenance and the rest towards general support.

Hours purchased is banked over a 12-month rolling period, therefore if you are purchasing slightly more hours than what you need you can make use of discounted block rates and the hours left over
is banked.

You do not lose these banked hours.

How pricing works based on 5 computers monthly?
RMM software charge per computer monthly R60 excl vat x 5 computers = R300.

Block Hours we recommend half an hour per pc monthly: R400 * 2.5 HRS = R1000
(you will in all likelihood bank hours here that can be used for future work)

Total = R1300 monthly.

Block Hour Rates
Standard Hourly Rate R400.00
10 to 15 hours R381.00
16 to 20 hours R363.00
21 to 25 hours R346.00
26 to 30 hours R330.00
30 to 50 hours R315.00
50+ hours R300.00

If you are not vat registered, you can request for the billing to come from our secondary non-vat registered business.

All hardware supplied will still be invoiced from the vat-registered business.

We can also offer reduced support rates if our Engineers are willing to look at your equipment after hours or over a weekend, but this needs to be negotiated with us beforehand please.

What is Included?

Link to Compare Plans

How does pricing work based on 5 computers monthly

There is a once of fee to make sure the Backups and Antivirus is installed and configured correctly R400 excl.

Monthly cost R60 excl * 5 = R 300