We know that most IT issues can be mitigated with regular maintenance and constant vigilance – but you may not always have the time to keep an eye on all of your infrastructure. That’s where we come in; we continuously monitor your IT environment.
We take a proactive approach to manging your IT infrastructure.
Contact us
0861 4878 48
0861 GURU iT
info@guruit.co.za
We take a proactive approach to manging your IT infrastructure.
Think about your motor vehicle. It has proactive sensors and warning lights that warn you about a host of critical things like Oil, Water, Overheating, Fuel, brakes. Tyre Pressure. Ontop of that is has a host of informational sensors and lights that brings your attention to what is happening in your vehicle and any areas of concern for instance leaving your lights on.
Now, imagine a fleet of vehicles without these sensors.
Computers and your IT Infrastructure shouldn’t be different. if this sounds familiar, you are on a costly reactive Break-Fix solution.
View plans Contact usBy having sensors, warning lights and notifications for your IT we are able to:
RMM Maintenance:
Manual Maintenance without RMM:
Pricing based on x 5 computers monthly
| RMM Only | RMM Block Hours | RMM Pay Per Device | |
|---|---|---|---|
| Pricing based on x 5 computers monthly | R300 excl vat | R1300 excl vat | R2,000 |
| Support hours | none | 2.5 HRS monthly | Unlimited * |
| RMM price per pc | R60 | R60 | Free |
| Non Discounted Hourly Rate | R400 | Free | |
| Plan Type | Per device | Per hour & Per device | Per device |
| plan details | plan details | plan details | |
| Once off setup fee av and backups | |||
| Pay per device or per hour | |||
| Compare (Feature/benefits) | |||
| 1 | ProActive monitoring | ProActive monitoring | ProActive monitoring |
| 2 | Find problems before it becomes a disaster | Find problems before it becomes a disaster | Find problems before it becomes a disaster |
| 3 | Month to Month Contract | Month to Month Contract | Month to Month Contract |
| 4 | Access to Helpdesk | Access to Helpdesk | Access to Helpdesk |
| Reduced travel fees | No travel fees | ||
| Quicker Response times | Quicker Response times | ||
| Qucker Reolution times | Qucker Reolution times | ||
| Discounted hourly rates | Discounted device rates | ||
| Technical Support | |||
| Call Out Fee | Yes | Reduced | No |
| Scheduled site visits | Yes | Yes | |
| Assigned engineer - one point of contact | Yes | Yes | |
| Remote Support | Yes | Yes | |
| Service Level Agreement (SLA) | Yes | Yes | |
| Free Project Planning | Yes | Yes | |
| Free acess CTO | Yes | Yes | |
| PC/ Server health monitoring | |||
| CPU utilization | Yes | Yes | Yes |
| Memory utilization | Yes | Yes | Yes |
| HDD utilization | Yes | Yes | Yes |
| Anti-Virus Monitoring | |||
| Once-off setup of AV (Fee not included) | Yes | Yes | Yes |
| Once off setup of Scheduled Scans | Yes | Yes | Yes |
| Monitor, Alert and Reports | Yes | Yes | Yes |
| Backups Monitoring | |||
| Once-off setup of Bacup (Fee not included) | Yes | Yes | Yes |
| Monitor, Alert and Report | Yes | Yes | Yes |
| Reports and Alerts | |||
| Pro Active Remote monitoring | Yes | Yes | Yes |
| Pro Active Remote Alerts | Yes | Yes | Yes |
| PC/Server Support | |||
| Windos Updates | Yes | Yes | Yes |
| Deployments | Yes | Yes | Yes |
| Install software & configuration | Yes | Yes | Yes |
| Formats & reloads | Yes | Yes | Yes |
| Fix broken software | Yes | Yes | Yes |
| Antivirus | Yes | Yes | Yes |
| Backups | Yes | Yes | Yes |
| Preventative Maintenance | Yes | Yes | Yes |
| Upgrades | Yes | Yes | No (Quote & Billed) |
| Anti-Virus Support | |||
| Installation & Conffiguration | Yes | Yes | |
| Scheduled Scans | Yes | Yes | |
| Monitor, Alert and Reports | Yes | Yes | |
| Virus disinfection | Yes | Yes | |
| Backups Support | |||
| Installation & Conffiguration | Yes | Yes | |
| Monitor, Alert and Reports | Yes | Yes | |
| Monthly test restore | Yes | Yes | |
| Account setup on pc or phone | Yes | Yes | |
| Support and escalation with ISP | Yes | Optional Extra R100 per 5 mailboxes capped at R400 monthly | |
| Add or remove accounts on server | Yes | ||
| Add or remove Licences | Yes | ||
| Password Resets | Yes | ||
| Create and maintain groups | Yes | ||
| Create and maintain resource mailboxes | Yes | ||
| Configure advanced mail routing policies | Yes | ||
| Setup Multifactor Authrentication | Yes | No (Quote & Billed) | |
| E-Mail Migration | Yes | No (Quote & Billed) | |
| Software updates | |||
| Install Critical and Security updates | Yes | Yes | |
| Maintenance | |||
| Regular Maintenance Performed | Yes | Yes | |
| Network Attached Storage | |||
| Installation & Conffiguration | Yes | Yes | |
| Check hard drive space | Yes | Yes | |
| Check RAID arrays | Yes | Yes | |
| Update firmware | Yes | Yes | |
| Network | |||
| Installation & Conffiguration | Yes | Yes | |
| Check network switch(es) faulty ports | Yes | Yes | |
| Check network switch(es) firmware | Yes | Yes | |
| Firewall | |||
| Installation & Conffiguration | Yes | Yes | |
| Internet usage reports | Yes | Yes | |
| Backup firewall configuration | Yes | Yes | |
| Update firmware | Yes | Yes | |
| Monitor license expiration | Yes | Yes | |
| Configure firewall rules | Yes | Yes | |
| Configure advanced routing | Yes | Yes | |
| Internet | |||
| Troubleshooting | Yes | Yes | |
| Support and escalation with ISP | Yes | Yes | |
| 3rd Party support (Line of Business applications) | |||
| Installation & Conffiguration | Yes | Optional Extra R400 monthly | |
| Support and escalation with vendor | Yes | ||
| Devices connected to coputers | |||
| Installation & Conffiguration | Yes | Yes | |
| Support and escalation with provider | Yes | Yes | |
| POPIA Compliance | |||
| Setup Multifactor Authentication | Yes | No (Quote & Billed) | |
| Setup Password policies | Yes | ||
| Secure all 3rd party login apps | Yes | ||
| Secure all Hardware Devices | Yes | ||
| POPI Policy | No R7 000 | No R7 000 | |
| POPI Plan, | |||
| Employee declaration | |||
| Customer Declaration | |||
| PAIA Manual | |||
| POPIA Registration | No R650 | No R650 | |
Pricing based on x 5 computers monthly
Pricing based on x 5 computers monthly
This is our Most popular plan
You pay a set fee per month per computer all labor is included for the computers and any devices connect to the computers.
This also includes the Network infrastructure, including dealing with your ISP.
The RMM software is billed per computer @ R65 excl vat and is kept separate from the Per Device bill, but forms part of the Proactive package
Features
“Pay Per Device MITS” covers all below labor hours FREE as part of fee per device:
Benefits & Features:
Optional Extras:
What is Included?
Link to Compare Plans
.
What is considered a device?
Are printers, switches, routers, firewalls etc considered as devices?
No, they are connected either to the network or computers and are covered FREE.
How does pricing work based on 5 computers & Network monthly?
Pay Per Device per computer: R500 excl * 5 = R2 500
Pay per Device Network (Site): R500 excl = R500
RMM Loaded per Pc: R65 excl * 5 = R325
Total: R 3 325
Optional Pay Per Device E-mail management (R100 per 5 users)
Price including e-mail management R3 425
This is our budget friendly support plan.
It is made up of support hours and RMM software so that we can be Proactive.
Choose the amount of support hours to fit your budget monthly.
The Block hours have different rates which you can see below.
Standard non discounted rate is R550 excl vat per hour.
The RMM software is billed per computer R65 excl vat and is kept separate from the Block hours but forms part of the Proactive package
“Block Hours + RMM” includes the Remote monitoring and all features and benefits of RMM Only Plan.
What is Included?
The hours can be used for any iT labour.
Link to Compare Plans
How it works:
The support plan is made up of 2 elements our RMM [link to RMM] Software and Block Hours [link to block hrs] purchased.
The RMM software is loaded on each computer you want covered and its charged per device, this allows us to proactively monitor the computers.
Block hours is made up of Maintenance hours to keep your site healthy and support hours for any other work to be done on your site.
How many Hours do I need?
Guru iT recommends purchasing half an hour per computer a month this will cover all maintenance and in generally most other support work required without running out of support hours.
We do not split the maintenance and support hours you purchase a set of block hours at a reduced rate and some of it will go towards monthly maintenance and the rest towards general support.
Hours purchased is banked over a 12-month rolling period, therefore if you are purchasing slightly more hours than what you need you can make use of discounted block rates and the hours left over
is banked.
You do not lose these banked hours.
How pricing works based on 5 computers monthly?
RMM software charge per computer monthly R65 excl vat x 5 computers = R325.
Block Hours we recommend half an hour per pc monthly: R500 * 2.5 HRS = R1250
(you will in all likelihood bank hours here that can be used for future work)
Total = R1575 monthly.
Block Hour Rates 2025 excl VAT Monthly:
Standard Hourly Rate R550
5 to 9 hours R500
10 to 15 hours R483
16 to 20 hours R450
21 to 25 hours R420
26 to 30 hours R393
31 to 50 hours R368
51+ hours R360
We additionally provide the option to purchase a set of Block Hours in advance, offering extended coverage at even lower discounted rates
During our 25 years of operating in the IT industry we’ve seen many IT service providers offer inflexible support services to individuals and businesses. Due to this, many businesses find themselves struggling with their technology and experiencing dreaded downtime and frustration. That’s why we’ve created three different plans, the simplest of which is our Break-Fix Plan!
Even if you don’t have a need for full-time IT specialists or ongoing support, you will sooner or later you will face an IT issue that no amount of Googling for a solution will solve. That’s where our Break-Fix Plan steps in! This option is what we affectionately term ‘Re-Active’, because we act on the issue and you only pay for the costs related to your ‘once-off’ issue.
.
We offer ad-hoc support services for those once off upgrades or support.
We charge a flat rate of R800 excl vat for the 1st hour of support and call out
After the 1 st hour we bill in half-hour increments at the rate of R275 excl vat per half hour.
This is Remote monitoring and management only.
If something needs attention we will let you know, you then purchase hours
from us to remedy it.
The cost is R65 excl per computer.
What is Included?
Link to Compare Plans
How does pricing work based on 5 computers monthly
There is a once of fee to make sure the Backups and Antivirus is installed and configured correctly R550 excl.
Monthly cost R65 excl * 5 = R 325
Yes we support support companies within South-Africa and international.
We have both Monthly and Annual billing option on most of our products.
Service level agreements are mainly month-month as we believe customer satisfaction needs to be guaranteed without needing to have a long term contract.
Yes you can, however we do require a 30 day notice to cancel your services.
We accept CASH or EFT.
You can contact us by phone or you can contact us via email for a FREE Quote for GURU iT to look after you iT Needs
Yes we are registered with most distributors in South Africa and can procure any brand or solution required.
Yes we are highly Negotiable with pricing to make iT solutions afordable for all.
You can reach support via phone, email, or your client portal. Details are outlined in the SLA.
Support hours depend on the SLA tier—some include after hour support, others cover business hours only.
Yes, SLAs can be tailored to fit specific business needs, support hours, and response time requirements.
SLAs are usually reviewed annually or after major changes to infrastructure or business requirements.
We use monitoring tools and performance dashboards to track system health, uptime, and incidents in real-time.
Yes. Monthly or quarterly performance reports are typically provided, showing key metrics and SLA compliance.
Response times vary based on the severity of the issue. For example remote support:
Critical: 15 minutes
High: 1 hour
Medium: 4 hours
Low: 1 business day
For example Onsite support:
Critical: 2 Hours (or as long as traffic allows)
High: 4 hours
Medium: 6 hours
Low: 1 business day
No. SLAs usually define what types of incidents are covered, such as critical outages or user support.
On top of this we provide 3rd party support to our customers